• Nearly 90% of Finance & Insurance Firms Post ACSI Losses

    Customer satisfaction deteriorates across seven Finance and Insurance industries as most firms post ACSI losses.

    Read More »
  • Hard-Hit Restaurant Industry Pulls Out a Customer Satisfaction Win

    In new ACSI study, full-service restaurants meet the challenges of the COVID-19 pandemic with small satisfaction gain.

    Read More »
  • Customer Satisfaction Wanes for Major Retailers During Pandemic

    Special ACSI study shows widespread satisfaction declines for retailers during COVID-19, including a big drop for Amazon.

    Read More »
  • PC Industry Satisfaction Leaders Apple and Samsung in Close Race

    Apple and Samsung wrangle for first place among PC makers, with Apple leading by a point for customer satisfaction.

    Read More »
  • The American Customer Satisfaction Core Alpha ETF

    The ACSI ETF is the only exchange-traded fund to use customer satisfaction as its primary investment signal.

    Read More »
  • The Only National Cross-Industry Benchmark of Customer Satisfaction

    The Only National Cross-Industry Measure of Customer Satisfaction

    The American Customer Satisfaction Index provides unique customer experience benchmarking capabilities that come from the Index’s one-of-a-kind, cross-industry structure.

    Read More »

AMBULATORY CARE  74 ▼ -3.9%  latest results » BANKS  78 ▼ -2.5%  latest results » CREDIT UNIONS  77 ▼ -2.5%  latest results » FINANCIAL ADVISORS  77 ▼ -2.5%  latest results » HEALTH INSURANCE  72 ▼ -2.7%  latest results » HOSPITALS  69 ▼ -4.2%  latest results » INTERNET INVESTMENT SERVICES  78 ▼ -3.7%  latest results » LIFE INSURANCE  78 ▼ -2.5%  latest results » PROPERTY & CASUALTY INSURANCE  78 ▼ -1.3%  latest results » COMPUTER SOFTWARE    76 ▼ -2.6%  latest results » HOUSEHOLD APPLIANCES  79 ▼ -2.5%  latest results » PERSONAL COMPUTERS  78 ◄► 0.0%  latest results » TELEVISIONS & MEDIA PLAYERS  80 ▼ -2.4%  latest results »

MS Module

Banks Lead Credit Unions in ACSI Again

Banks and credit unions both lose ground, with banks holding the satisfaction advantage for a second year.
ACSI FINANCE, INSURANCE, AND HEALTH CARE REPORT 2019-2020
Banks »  Credit Unions »   Financial Advisors »
Internet Investment Services »   Life Insurance »
Property & Casualty Insurance »   Hospitals »
Health Insurance »  Ambulatory Care »

news-atm

Blog Highlights: ACSI Matters


 
Learn more on how the ACSI changes the conversation about measuring a company’s long-term stock potential:

acsi-core-alpha-etf-movie

ACSI Around the Globe


 

global map

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ACSI Unique Benchmarking

The American Customer Satisfaction Index, the nation's only cross-industry measure of customer satisfaction, gives businesses science-based insights across the complete arc of the customer experience.

 Read More »

ACSI Solutions

ACSI BenchmarkSM is a total CEX measurement and tracking solution, enabling companies to benchmark all aspects of the customer experience with industry peers and best-in-class companies in other industries.

ACSI MonitorSM helps clients put the science of ACSI to work within their own customer or employee-based surveys.

ACSI DiagnosticSM gives companies a powerful tool set for obtaining detailed, actionable insights to improve their customer experience, optimize satisfaction, and maximize results.

Global CSISM enables international organizations to use ACSI’s methodology as global partners and create customer satisfaction indexes for their own national economies.

 Learn more about the ACSI Difference »

ACSI in the News

Forbes: VERIZON COMMUNICATIONS IS A SAFE CALL

Clark: TOP GROCERY STORES FOR CUSTOMER SATISFACTION DURING THE CORONAVIRUS PANDEMIC

24/7 Wall St.: COVID-19 HAMMERS CUSTOMER SATISFACTION WITH INTERNET RETAILERS

The Motley Fool: APPLE LEADS THE PACK IN SURVEY OF BRANDS CUSTOMERS LOVE THE MOST

ZDNet: APPLE, SAMSUNG BATTLE SPILLS OVER INTO PCS, TABLETS ON CUSTOMER SATISFACTION, SAYS ACSI

USA TODAY: FIAT CHRYSLER, LED BY RAM, LEAPFROGS FORD IN CUSTOMER SATISFACTION; GM DROPS IN SURVEY

Forbes: SURVEY SHOWS FACEBOOK BARELY MORE SATISFYING THAN COMCAST

CNN: AMERICANS WERE DISAPPOINTED IN CHAIN RESTAURANTS EVEN BEFORE THE PANDEMIC

More ACSI media coverage »

Blog Highlights

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