ACSI Monitor

The ACSI MonitorSM enables organizations of all types to track customer satisfaction over time using the exact same methodology that produces results for the respected American Customer Satisfaction Index. Companies can benchmark their own results with other firms across the entire ACSI structure with the assurance that the measurement system itself is scientifically proven and consistent over time.

ACSI Monitor clients are able to:

    • Compare their organization’s customer satisfaction benchmarks with ACSI’s published national, sector, industry, and company scores.
    • Conduct strategic benchmarking initiatives based on independent, reliable metrics derived from the same methodology used to produce scores on the ACSI website.

ACSI Monitor clients use their ACSI results as key performance indicators for gauging their organization’s competitive stature and the strength of customer relationships.

ACSI’s team works with Monitor clients to build and implement a survey that incorporates ACSI’s proprietary methodology. Once the survey launches, the ACSI will collect and process the data—analyzing and delivering results that are comparable to ACSI’s published scores.

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