Customer Engagement Tracking for Energy Utilities

Residential customers who are engaged with new energy programs, products, and services are presumed to be more satisfied with their energy utility. The ACSI provides analytic solutions that enable energy utilities to develop effective approaches toward improving overall residential customer satisfaction:

    • Conduct comparative analyses between your engaged and unengaged customers.
    • Understand the driving factors behind your engaged residential customers’ experiences.
    • Gain actionable insights for converting your unengaged customers into satisfied, engaged customers.

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