ACSI CEX Diagnostic for Energy Utilities

In the dynamic energy utilities sector, residential customer perceptions are quickly changing and energy utilities are constantly challenged with the question: “How do we make our customer satisfaction data actionable?” The ACSI leverages its well-documented predictive properties so energy utilities can obtain these strategically important diagnostic capabilities:

    • Identify the critical drivers of residential customer satisfaction and loyalty to your energy utility.
    • Obtain actionable guidance for improving your customer experience.
    • Prioritize improvement efforts by identifying aspects of your customer experience that are most likely to increase overall customer satisfaction.
    • Create action plans from reliable customer experience (CEX) benchmark data.

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