Press Archive

November 19, 2019
Americans More Satisfied With Banks Than Credit Unions for the First Time in ACSI History

November 13, 2019
Customer Satisfaction Plummets Again. What This Means for the U.S. Economy

October 22, 2019
Customer Satisfaction With Nondurables Outpaces Nearly Every Other Industry

September 24, 2019
Customer Satisfaction With PCs and Household Appliances Inches Up

August 20, 2019
Customer Satisfaction Crashes Across Automobile Industry

August 13, 2019
Customer Satisfaction Slips Again, Further Threatening Economic Growth

July 30, 2019
Pinterest and YouTube Shine While Facebook User Satisfaction Suffers Amid Privacy Concerns

June 25, 2019
Customer Satisfaction High With Full-Service Restaurants; Fast Food Chains on the Decline

June 4, 2019
T-Mobile Leads for Customer Value While Verizon Scores High Marks for Network Quality

May 21, 2019
Netflix and Video Streaming Widen Lead over Subscription TV in Customer Satisfaction

May 14, 2019
The Soft Underbelly of the Economy: Current GDP Growth Not Sustainable

April 30, 2019
Alaska Airlines, JW Marriott, TripAdvisor Satisfy Travelers Most

March 19, 2019
Customer Satisfaction Declines Across Entire Energy Utilities Sector

February 26, 2019
Trader Joe’s and Costco Top Amazon in Customer Satisfaction

January 29, 2019
Satisfaction With Federal Government Falters Even Before Shutdown, Yet Remains Strong

December 11, 2018
U.S. Customer Satisfaction Remains High in Q3

November 13, 2018
Banks Match Credit Unions as Capital One and Chase See Upticks in Customer Satisfaction

October 23, 2018
Healthy Options Fuel Customer Satisfaction With Food Brands

September 25, 2018
Customers Aren’t Finished With PCs Yet

September 18, 2018
National Customer Satisfaction Inches Upward in Q2 2018

August 28, 2018
Customer Satisfaction With Cars Is Up, But Tariff Threats Cloud the Horizon

July 24, 2018
Data Privacy, Ads Drive Customer Dissatisfaction in Social Media

July 12, 2018
Customer Satisfaction Stagnates in Ominous Sign for Economy

June 26, 2018
New Menus, Technology Fuel Rise in Restaurant Customer Satisfaction

May 22, 2018
Video Streaming Dominates Subscription TV in Customer Satisfaction

April 24, 2018
Southwest, Alaska Airlines, JetBlue Lead Airlines in Customer Satisfaction

March 20, 2018
Customer Satisfaction With Utilities Inches Up in Competitive Energy Landscape

March 6, 2018
Flat U.S. Customer Satisfaction Raises Questions About the Health of the Economy

February 27, 2018
Publix vs. Trader Joe’s, Costco vs. BJ’s, Target vs. Walmart: ACSI Scores Show Which Retailers Customers Prefer

February 13, 2018
Soaring Stock Market Fueled Customer Satisfaction With Financial Advisors, ACSI Finds

January 30, 2018
Citizen Satisfaction Improves for Federal Government Except With Republicans

December 12, 2017
U.S. Customer Satisfaction Stabilizes After Volatile Start to the Year

November 14, 2017
Digital Banking Lifts Customer Satisfaction to New High

October 26, 2017
Deteriorating Customer Satisfaction Indicates Troubled Economy

October 24, 2017
Lower Customer Satisfaction With Processed Food Reflects Changing Tastes

September 26, 2017
PC Customer Satisfaction Hit by High Prices and Lack of Innovation

August 29, 2017
American Car Buyers Less Satisfied

July 25, 2017
Customer Satisfaction Rises for Twitter, Falls for Internet News and Search Engines

June 20, 2017
Sit-Down Restaurants Lose to Fast Food in Customer Satisfaction

June 6, 2017
Customer Satisfaction Advances Again, But Growth Slows

May 23, 2017
Wireless Competition Boosts Customer Satisfaction While Pay TV Fades

April 25, 2017
Low-Cost Carriers Lead Legacy Airlines for Passenger Satisfaction

April 13, 2017
Higher Customer Satisfaction Will Bolster Economy

March 21, 2017
Low Energy Prices Heighten Customer Satisfaction With Utilities

February 28, 2017
Retailers Improve Customer Satisfaction Amid Store Closings

January 31, 2017
Citizen Satisfaction with Federal Government Rebounds to Four-Year High

November 21, 2016
Good News for Economy as Rebound in Customer Satisfaction Accelerates

November 15, 2016
Customer Satisfaction With Banks, Insurance Rebounds

October 25, 2016
Increasing Customer Satisfaction with Daily Purchases

September 27, 2016
Customer Satisfaction With PCs Rebounds as Tablets Improve

August 23, 2016
Car Buyer Satisfaction Rises as Mass-Market Autos Challenge Luxury Brands

July 26, 2016
Customer Satisfaction for E-Business Rises Despite Social Media Falloff

June 29, 2016
ACSI Report on U.S. Economy: The Collapse in Customer Satisfaction Halts

June 21, 2016
Improving Quality Pays Off in Higher Customer Satisfaction for Fast Food; Full-Service Restaurants Dip but Remain Near Top of Index

June 1, 2016
ACSI Telecom Report Shows Competitive Industries Have Higher Customer Satisfaction

May 11, 2016
Energy Utilities Continue Slide in Customer Satisfaction; Health Care Up, Shipping Down

April 26, 2016
Better In-Flight Experience Increases Passenger Satisfaction

March 29, 2016
Downturn in National Customer Satisfaction Reaches Eight Consecutive Quarters

February 23, 2016
Retail Customer Satisfaction Falls Back to Long-Term Average

January 26, 2016
Decline in Federal Government Satisfaction Slows

December 29, 2015
ACSI 2015 Year in Review: Slumping Customer Satisfaction Across Much of U.S. Economy

December 15, 2015
Drop in National Customer Satisfaction Reaches Seven Quarters; Declines Across Nondurable Products

November 17, 2015
Finance and Insurance Customer Satisfaction Slides as Cost Cutting, Fees and Premiums Pinch Customers

October 8, 2015
Another Stumbling Block for the Economy as Customer Satisfaction Erodes at the National Level

September 22, 2015
Customer Satisfaction With PCs Drops as Tablets Fall Out of Favor

August 25, 2015
Customer Satisfaction With Automobiles Weakens as Recalls Continue

July 28, 2015
Customer Satisfaction for E-Business Rises as Facebook Gains; Google Loses Some Luster and News Websites Fall

June 30, 2015
Customer Satisfaction Steady for Full-Service Restaurants; Fast Food Declines as Consumers With More Purchasing Power Prefer Quality Over Price

June 23, 2015
Fifth Consecutive Quarterly Drop in National Customer Satisfaction Points to Weak Economic Growth

June 2, 2015
Customers Loathe Pay TV and ISPs, Love Their Smartphones

May 12, 2015
Customers Less Satisfied with Energy Utilities, Shipping and Health Care

April 20, 2015
Consumers Happier With Airlines, Prefer Smaller Travel Websites

March 24, 2015
Drop in Customer Satisfaction Points to Weak Economic Growth

February 18, 2015
Retail Customer Satisfaction Drops Despite Improvement for Online Shopping

January 27, 2015
Citizen Satisfaction with Federal Government Falls Again

December 9, 2014
Slumping Consumer Satisfaction Forecasts Weak Spending

November 18, 2014
Rising Fees Hurt Bank Customer Satisfaction; Consumers Dissatisfied with Health Insurance Plans

October 21, 2014
Customer Satisfaction with Household Products Falls as Prices Rise

September 23, 2014
Are PCs Poised for a Comeback? Desktop Customer Satisfaction Surpasses Tablets and Laptops

August 26, 2014
Customer Satisfaction with Automakers Falls to Five-Year Low

August 26, 2014
Customer Satisfaction Erodes Further With Weak Results Across Auto Industry

July 22, 2014
Customer Satisfaction with E-Business Rebounds as Social Media, Search Engines and News Sites Improve

July 1, 2014
Consumer Satisfaction Index Down Sharply, Posing Another Threat to Economic Recovery

June 17, 2014
Small Restaurant Chains Improve Customer Satisfaction, Large Chains Deteriorate

May 20, 2014
Subscription TV and ISPs Plummet, Cell Phone Satisfaction Climbs

May 6, 2014
Customer Satisfaction Drops for Energy Utilities, Shipping and Health Care

April 22, 2014
Customer Satisfaction With Airlines Remains Low

April 4, 2014
Consumer Demand On the Rise, Report Says

March 25, 2014
ACSI Launches New Website Satisfaction Index

February 19, 2014
Traditional Retail Stores More Satisfying, While Growing Demand Strains Customer Service for Internet Retail

January 28, 2014
Citizen Satisfaction for Federal Government Falls as Users Encounter Difficulties With Government Websites

December 10, 2013
Customer Satisfaction With Banks Returns to Pre-Recession Level; Health Insurance Improves as Affordable Care Act Kicks In

October 15, 2013
Consumers Less Satisfied With Food Manufacturers; Athletic Shoes Rebound

October 1, 2013
Marriott Tops Across the Board in Hotel Brand Study From ACSI

September 17, 2013
Can Demand Keep up for Appliances and New-Tech Electronics as Buyers Become Less Satisfied?

August 27, 2013
Customer Satisfaction Recedes Slightly Due to Downturn for Durable Products

August 27, 2013
Customers Satisfaction Slides as Automakers Try to Keep Pace with Pent-Up Demand

July 31, 2013
Samsung Beats Apple in New Smartphone Customer Satisfaction Study from ACSI

July 23, 2013
Search Engines and Social Media Sink Satisfaction with E-Business to Lowest in a Decade

June 18, 2013
Customer Satisfaction with Airlines, Restaurants and Shipping Improves; Fast Food and Hotels Stable

May 21, 2013
Customer Satisfaction Edges Up Due to Improvements in Information Sector

May 21, 2013
Customer Satisfaction with Wireless Phone Service, Subscription TV Improves; ISPs Debut at Bottom of Index

April 16, 2013
Record-Breaking Customer Satisfaction Continues for Energy Utilities

February 26, 2013
Rise in National Customer Satisfaction Shored Up by Strong Public and Moderate Private Sector Gains

February 6, 2013
Citizen Satisfaction with Federal Government Improves for Second Year Boosted by Better Government Websites

December 11, 2012
Banks Improve Customer Satisfaction but Still Lag Credit Unions; Mixed Results for Insurance

November 13, 2012
Aggregate Customer Satisfaction Stuck in Neutral

October 16, 2012
Customer Satisfaction With Beverages, Cigarettes and Household Products Mostly Stable Amid Changing Consumer Preferences

September 18, 2012
Tablets Drive Customer Satisfaction with PCs Higher; TVs, Consumer Electronics Improve, While Appliances Hold Steady

August 21, 2012
Quality Improvement Boosts Customer Satisfaction for Automakers

July 17, 2012
Facebook Plummets; Google+ Strong in American Customer Satisfaction Index

June 19, 2012
Passengers See Change for the Better in Airline Service; Diners Finds Fast Food as Pleasing as Sit-Down Restaurants

May 15, 2012
Aggregate Customer Satisfaction Rises Slightly but Economy Needs More Help to Flourish

April 17, 2012
Record-High Customer Satisfaction for Energy Utilities Follows Milder Winter

January 19, 2012
Federal Government Gains in Citizen Satisfaction and Narrows Gap to Private Sector

December 13, 2011
Credit Unions Set All-Time Record for Customer Satisfaction

November 15, 2011
Idling Customer Satisfaction Can’t Fuel a Fragile Economy

October 18, 2011
Customer Satisfaction Stays High for Beverages, Cigarettes and Cleaning Products

September 20, 2011
Customer Satisfaction with Personal Computers, Appliances and Electronics Hits a Wall

August 16, 2011
Japan Improves While Detroit Stalls; Aggregate ACSI Growth Too Weak to Bolster Increase in Consumer Spending

July 19, 2011
Low Customer Satisfaction for Facebook Opens Door for Google+

June 21, 2011
Passenger Discontent Pervasive for Airlines; Satisfaction Goes Up for Hotels, Fast Food, and Restaurants

May 17, 2011
Customer Satisfaction Turns Positive Despite Drop for Information Services

April 19, 2011
Patient Satisfaction Improves for Hospitals; Utilities Also Do Better

February 15, 2011
Customer Satisfaction Weakens; Biggest Slump Since 2008 Means Economic Recovery Remains Fragile

January 25, 2011
Citizen Satisfaction With Federal Government Services Plummets, According to ACSI

December 14, 2010
Declining Customer Satisfaction With Healthcare Insurance Dampens Small Improvements for Banks and Life Insurance

November 16, 2010
Customer Satisfaction Weakens, Bad News for an Economy in Search of More Consumer Demand

October 19, 2010
Consumers Less Satisfied With Beverages and Household Products; Tobacco Rebounds

September 21, 2010
Higher Satisfaction With PCs, Appliances and Electronics May Signal Rebound in Consumer Demand

August 17, 2010
Detroit Tops Auto Industry for the First Time Ever

July 20, 2010
Facebook Flops in ACSI E-Business Report

June 15, 2010
Rise in Satisfaction for Airlines May Be Short-Lived; Big Gains for Many Hotels, Restaurants and Fast Food Chains

May 18, 2010
Major Improvements for Cable TV, Wireless and Fixed-Line Telephones Offset by Drop in Hospital Satisfaction

Press Releases 1999-2009


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