Press Releases 2020

December 16, 2020
Airline Passenger Experience Improves During Pandemic, but Hotels Struggle to Satisfy Fewer Guests

December 10, 2020
Quality and Quantity of Economic Output in a Freefall

November 18, 2020
Customer Satisfaction Crashes Across Finance, Insurance, and Health Care Sectors

October 31, 2020
Trump Wins Unless Voter Turnout Reaches an All-Time High

October 27, 2020
Full-Service Restaurants Defy Odds and Surprise Customers During the Pandemic

October 20, 2020
Amazon Falters During COVID-19, While Costco, Etsy, and Nordstrom Take the Internet Retail Crown

September 22, 2020
Apple and Samsung Cement Standing at Top of PC Industry, Household Appliance Industry Hits Customer Satisfaction Low

August 25, 2020
Auto Industry Skids to All-Time Low in Customer Satisfaction

August 14, 2020
Second Quarter Figures Point to a Plunge in Customer Satisfaction, Making Economic Recovery Even More Challenging

August 4, 2020
Customer Satisfaction With Social Media and Digital News Falters Despite Traffic Surge

June 30, 2020
Despite Decline, Chick-fil-A Leads Customer Satisfaction in Restaurants for 6th Straight Year While Domino’s Is the New Pizza King

June 9, 2020
Disney+ Makes Strong Statement, Leads All Telecom Companies in Customer Satisfaction; Xfinity Shows Most Improvement

May 19, 2020
Consumer Cellular Tops in Customer Satisfaction Among Wireless Carriers; Xfinity Mobile Makes Strong Debut

May 12, 2020
Customer Satisfaction Steady as COVID-19 Inflicts Heavy Economic Toll

March 24, 2020
Cleaner Energy, Reliability Key to Improving Customer Satisfaction as the Energy Utilities Sector Falters for Second Straight Year

February 25, 2020
Trader Joe’s, Wegmans, and H-E-B in Three-Way Tie Atop Retail Sector, Besting Amazon

February 12, 2020
The Slump in Customer Satisfaction Persists

January 28, 2020
Satisfaction With Federal Government Drops Again

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