Customer Satisfaction Report Archive

January 28, 2020
ACSI Federal Government Report 2019

November 19, 2019
ACSI Finance, Insurance, and Health Care Report 2018-2019

October 22, 2019
ACSI Nondurable Products Report 2018-2019

September 24, 2019
ACSI Household Appliance and Electronics Report 2018-2019

August 20, 2019
ACSI Automobile Report 2018-2019

July 30, 2019
ACSI E-Business Report 2018-2019

June 25, 2019
ACSI Restaurant Report 2018-2019

June 4, 2019
ACSI Wireless Service and Cellular Telephone Report 2018-2019

May 21, 2019
ACSI Telecommunications Report 2018-2019

April 30, 2019
ACSI Travel Report 2018-2019

March 19, 2019
ACSI Energy Utilities Report 2018-2019

February 26, 2019
ACSI Retail and Consumer Shipping Report 2018-2019

January 29, 2019
ACSI Federal Government Report 2018

November 13, 2018
ACSI Finance and Insurance Report 2018

October 23, 2018
ACSI Nondurable Products Report 2018

September 25, 2018
ACSI Household Appliance and Electronics Report 2018

August 28, 2018
ACSI Automobile Report 2018

July 24, 2018
ACSI E-Business Report 2018

June 26, 2018
ACSI Restaurant Report 2018

May 22, 2018
ACSI Telecommunications Report 2018

April 24, 2018
ACSI Travel Report 2018

March 20, 2018
ACSI Utilities, Shipping, and Health Care Report 2018

February 27, 2018
ACSI Retail Report 2017

February 13, 2018
ACSI Financial Advisors Report 2017

January 30, 2018
ACSI Federal Government Report 2017

November 14, 2017
ACSI Finance and Insurance Report 2017

October 24, 2017
ACSI Nondurable Products Report 2017

September 26, 2017
ACSI Household Appliance and Electronics Report 2017

August 29, 2017
ACSI Automobile Report 2017

July 25, 2017
ACSI E-Business Report 2017

June 20, 2017
ACSI Restaurant Report 2017

May 23, 2017
ACSI Telecommunications Report 2017

April 25, 2017
ACSI Travel Report 2017

March 21, 2017
ACSI Utilities, Shipping, and Health Care Report 2017

February 28, 2017
ACSI Retail Report 2016

January 31, 2017
ACSI Federal Government Report 2016

November 15, 2016
ACSI Finance and Insurance Report 2016

October 25, 2016
ACSI Nondurable Products Report 2016

September 27, 2016
ACSI Household Appliance and Electronics Report 2016

August 23, 2016
ACSI Automobile Report 2016

July 26, 2016
ACSI E-Business Report 2016

June 21, 2016
ACSI Restaurant Report 2016

June 1, 2016
ACSI Telecommunications Report 2016

May 11, 2016
ACSI Utilities, Shipping, and Health Care Report 2016

April 26, 2016
ACSI Travel Report 2016

February 23, 2016
ACSI Retail Report 2015

January 26, 2016
ACSI Federal Government Report 2015

November 17, 2015
ACSI Finance and Insurance Report 2015

September 22, 2015
ACSI Household Appliance and Electronics Report 2015

August 25, 2015
ACSI Automobiles Report 2015

July 28, 2015
ACSI E-Business Report 2015

June 30, 2015
ACSI Restaurant Report 2015

June 2, 2015
ACSI Telecommunications and Information Report 2015

May 12, 2015
ACSI Utilities, Shipping, and Health Care Report 2015

April 20, 2015
ACSI Travel Report 2015

April 20, 2015
ACSI Supplemental Report on Business Travel 2015

February 18, 2015
ACSI Retail Report 2014

January 27, 2015
ACSI Federal Government Report 2014

November 18, 2014
ACSI Finance and Insurance Report 2014

October 21, 2014
ACSI Nondurable Products Report 2014

September 23, 2014
ACSI Household Appliance and Electronics Report 2014

August 26, 2014
ACSI Automobile Report 2014 With Second Quarter 2014 Update on U.S. Overall Customer Satisfaction

July 22, 2014
ACSI E-Business Report 2014

July 1, 2014
ACSI National Quarterly Update Q1 2014

June 17, 2014
ACSI Restaurant Report 2014

May 20, 2014
ACSI Telecommunications and Information Report 2014

May 6, 2014
ACSI Utilities, Shipping, and Health Care Report 2014

April 22, 2014
ACSI Travel Report 2014

February 19, 2014
ACSI Retail Report 2013

January 28, 2014
ACSI Federal Government Report 2013

December 10, 2013
ACSI Finance and Insurance Report 2013 With Third Quarter 2013 Update on U.S. Overall Customer Satisfaction

October 15, 2013
ACSI Nondurable Products Report 2013

September 17, 2013
ACSI Household Appliance and Electronics Report 2013

August 27, 2013
ACSI Automobile Report 2013 With Second Quarter 2013 Update of Overall U.S. Customer Satisfaction

July 23, 2013
ACSI E-Business Report 2013

June 18, 2013
ACSI Transportation, Accommodation, and Restaurant Report 2013

May 21, 2013
ACSI Telecommunications and Information Report 2013 With First Quarter 2013 Update on U.S. Overall Customer Satisfaction

April 16, 2013
ACSI Utilities and Health Care Report 2013

February 26, 2013
ACSI Retail and E-Commerce Report 2012 With Fourth Quarter 2012 Update on U.S. Overall Customer Satisfaction

February 6, 2013
ACSI Federal Government Report 2012

December 11, 2012
ACSI Finance and Insurance Report 2012

November 13, 2012
Third Quarter 2012 Update on U.S. Overall Customer Satisfaction and Commentary on Food Manufacturing, Pet Food, Apparel, and Athletic Shoes

October 16, 2012
Commentary on Breweries, Cigarettes, Personal Care & Cleaning Products, Soft Drinks

September 18, 2012
Commentary on Electronics (TV/DVD/BD), Major Appliances, Personal Computers

August 21, 2012
Second Quarter 2012 Update on U.S. Overall Customer Satisfaction and Commentary on Automobiles & Light Vehicles

July 17, 2012
Commentary on Internet News & Information, Internet Portals & Search Engines, Internet Social Media

June 19, 2012
Commentary on Airlines, Express Delivery (Consumer Shipping), Full-Service Restaurants, Hotels, Limited-Service Restaurants, and U.S. Postal Service

May 15, 2012
First Quarter 2012 Update on U.S. Overall Customer Satisfaction and Commentary on Cellular Telephones, Computer Software, Fixed-Line Telephone Service, Motion Pictures, Network/Cable TV News, Newspapers, Subscription Television Service, and Wireless Telephone Service

April 17, 2012
Commentary on Cooperative Utilities, Investor-Owned Utilities, Municipal Utilities, Ambulatory Care, and Hospitals

February 21, 2012
Fourth Quarter 2011 Update on U.S. Overall Customer Satisfaction and Commentary on Department & Discount Stores, Gasoline Stations, Health & Personal Care Stores, Internet Brokerage, Internet Retail, Internet Travel, Specialty Retail Stores, and Supermarkets

January 19, 2012
ACSI Federal Government Commentary 2011

December 13, 2011
Commentary on Banks, Credit Unions, Health Insurance, Property & Casualty Insurance, and Life Insurance

November 15, 2011
Third Quarter 2011 Update on U.S. Overall Customer Satisfaction and Commentary on Food Manufacturing, Pet Food, Apparel, and Athletic Shoes

October 18, 2011
Commentary on Breweries, Cigarettes, Personal Care & Cleaning Products, Soft Drinks

September 20, 2011
Commentary on Electronics (TV/DVD/BD), Major Appliances, Personal Computers

August 16, 2011
Second Quarter 2011 Update on U.S. Overall Customer Satisfaction and Commentary on Automobiles & Light Vehicles

July 19, 2011
Commentary on Internet News & Information, Internet Portals & Search Engines, Internet Social Media

June 21, 2011
Commentary on Airlines, Express Delivery (Consumer Shipping), Full-Service Restaurants, Hotels, Limited-Service Restaurants, and U.S. Postal Service

May 17, 2011
First Quarter 2011 Update on U.S. Overall Customer Satisfaction and Commentary on Cellular Telephones, Computer Software, Fixed-Line Telephone Service, Motion Pictures, Network/Cable TV News, Newspapers, Subscription Television Service, and Wireless Telephone Service

April 19, 2011
Commentary on Cooperative Utilities, Investor-Owned Utilities, Municipal Utilities, Ambulatory Care, and Hospitals

February 15, 2011
Fourth Quarter 2010 Update on U.S. Overall Customer Satisfaction and Commentary on Department & Discount Stores, Gasoline Stations, Health & Personal Care Stores, Internet Brokerage, Internet Retail, Internet Travel, Specialty Retail Stores, and Supermarkets

January 25, 2011
ACSI Federal Government Commentary 2010

December 14, 2010
Annual Report on Banks, Credit Unions, Health Insurance, Life Insurance, and Property & Casualty Insurance 

November 16, 2010
Quarterly Update on U.S. Overall Customer Satisfaction and Annual Report on Food Manufacturing, Pet Food, Apparel, and Athletic Shoes

October 19, 2010
Annual Report on Breweries, Cigarettes, Personal Care & Cleaning Products, Soft Drinks

September 21, 2010
Annual Report on Electronics (TV/DVD/BD), Major Appliances, Personal Computers

August 17, 2010
Quarterly Update on U.S. Overall Customer Satisfaction and Annual Report on Automobiles & Light Vehicles

July 20, 2010
Annual Report on Internet News & Information, Internet Portals & Search Engines, Internet Social Media

June 15, 2010
Annual Report on Airlines, Express Delivery (Consumer Shipping), Full-Service Restaurants, Hotels, Limited-Service Restaurants, and U.S. Postal Service

May 18, 2010
Quarterly Update on U.S. Overall Customer Satisfaction and Annual Report on Cellular Telephones, Computer Software, Fixed-Line Telephone Service, Motion Pictures, Network/Cable TV News, Newspapers, Subscription Television Service, and Wireless Telephone Service

ACSI Commentaries 1999-2009

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