ACSI in the News

July 8, 2021
THIS FAST-FOOD CHAIN IS AMERICA’S FAVORITE RESTAURANT
Reader’s Digest

July 7, 2021
NEW REPORT: #1 RESTAURANT FOR CUSTOMER SATISFACTION
Clark

July 7, 2021
AMERICA’S FAVOURITE FAST FOOD STORE REVEALED
Independent

July 7, 2021
CHCK-FIL-A VOTED AS AMERICA’S FAVORITE FAST FOOD CHAIN FOR 7TH YEAR IN A ROW
Outsider

July 6, 2021
CHICK-FIL-A IS AMERICA’S TOP FAST FOOD SPOT FOR 7TH YEAR STRAIGHT
Fox News

July 6, 2021
MY PLEASURE: CHICK-FIL-A RATED AMERICA’S TOP FAST FOOD RESTAURANT, MCDONALD’S RANKED LAST
USA TODAY

June 30, 2021
CHICK-FIL-A REIGNS SUPREME WITH ITS 7TH STRAIGHT CUSTOMER SATISFACTION AWARD WIN
Mashed

June 30, 2021
SURVEY: CHICK-FIL-A AGAIN LEADS RESTAURANT INDUSTRY IN A KEY MEASURE
The Atlantic Journal-Constitution

June 29, 2021
CHICK-FIL-A IS AMERICA’S FAVORITE RESTAURANT
24/7 Wall St.

June 29, 2021
MCDONALD’S IS AMERICA’S LEAST FAVORITE RESTAURANT
24/7 Wall St.

June 29, 2021
THESE ARE AMERICA’S FAVORITE DINE-IN CHAINS IN 2021
Eat This, Not That!

June 29, 2021
THESE ARE AMERICA’S FAVORITE FAST-FOOD CHAINS IN 2021
Eat This, Not That!

June 29, 2021
FULL-SERVICE RESTAURANTS BEAT FAST FOOD CHAINS IN CUSTOMER SATISFACTION DURING THE PANDEMIC
Food & Wine

June 29, 2021
AMERICANS FLOCKED TO FAST FOOD RESTAURANTS IN THE PAST YEAR, BUT THEY ARE MORE SATISFIED WITH FULL-SERVICE RESTAURANTS
Forbes

June 25, 2021
REPORT: THE #1 STREAMING SERVICE IN AMERICA
Clark

June 24, 2021
THIS COMPANY HAS AMERICA’S BEST CUSTOMER SERVICE
24/7 Wall St.

June 23, 2021
AMERICANS ARE HAPPIEST WITH THE CUSTOMER SERVICE FROM THESE COMPANIES
24/7 Wall St.

June 17, 2021
STREAMING’S EASY-GROWTH DAYS ARE OVER, APPLE AND NETFLIX FACE GREATEST RISK
The Motley Fool

June 15, 2021
NEW REPORT: THE #1 INTERNET PROVIDER IN AMERICA
Clark

June 14, 2021
STUDY SHOWS DISNEY, NETFLIX CONTINUE TO DOMINATE TRADITIONAL TV IN CUSTOMER SATISFACTION
Tech Dirt

June 14, 2021
WHO WINS THE BATTLE OF WALMART VS. AMAZON?
Forbes

June 14, 2021
HOW AIRLINES CAN CUT COSTS — WITHOUT ANNOYING CUSTOMERS
Harvard Business Review

June 12, 2021
COX COMMUNICATIONS 理财投资产品home INTERNET REVIEW: HIGH SPEED, BUT AT WHAT COST?
CNET

June 11, 2021
COMCAST XFINITY VS. SPECTRUM: WHICH IS BETTER FOR CABLE INTERNET
CNET

June 10, 2021
10 DIFFERENCES BETWEEN MACS AND PCS
HowStuffWorks

June 9, 2021
5 WAYS TO OPTIMIZE YOUR SURVEYS FOR BETTER CUSTOMER SATISFACTION
CMSWire

June 9, 2021
5 TIPS FOR A SAFER VACATION RENTAL THIS SUMMER
NerdWallet

June 8, 2021
CONSUMER SATISFACTION WITH STREAMING SERVICES SLIPS, ACCORDING TO SURVEY
Broadcasting+Cable

June 8, 2021
VIDEO STREAMING SATISFACTION SCORES SLIP BUT REMAIN HIGHER THAN PAY TV
MediaPost

June 8, 2021
HOW SCREWED UP IS THE U.S. PAY TV BIZ? U-VERSE TV, WHICH AT&T DOESN’T EVEN SELL ANYMORE, RANKS NO. 1 IN CUSTOMER SATISFACTION
Next TV

June 7, 2021
REPORT: THE BEST SMARTPHONES FOR CUSTOMER SATISFACTION
Clark

June 7, 2021
THE SUNDAY BRIEF: THE (TECHNICAL) FUTURE OF 5G – AT&T VS. T-MOBILE
RCR Wireless News

June 4, 2021
AT&T VS. COX COMMUNICATIONS: TWO TOP INTERNET PROVIDERS DUKE IT OUT
CNET

June 1, 2021
NEW REPORT: THE BEST CELL PHONE PROVIDERS IN AMERICA
Clark

May 27, 2021
NEW REPORT: BEST AND WORST CAR RENTAL COMPANIES IN AMERICA
Clark

May 27, 2021
ITRAPPED: ALL THE THINGS APPLE WON’T LET YOU DO WITH YOUR IPHONE
The Washington Post

May 26, 2021
AMERICANS SAY SAMSUNG GALAXY PHONES MAKE THEM MUCH HAPPIER THAN IPHONES
Wccftech

May 26, 2021
APPLE’S IPHONES DON’T MAKE US AS HAPPY AS SAMSUNG GALAXY PHONES, SAY AMERICANS
ZDNet

May 23, 2021
ACCORDING TO A STUDY, SAMSUNG USERS ARE MORE SATISFIED WITH THEIR PURCHASE THAN APPLE USERS
Explica.Co

May 21, 2021
SAMSUNG EDGES OUT APPLE AS AMERICA’S BEST SMARTPHONE
24/7 Wall St.

May 21, 2021
ANDROID CIRCUIT: SAMSUNG BEATS APPLE
Forbes

May 20, 2021
COX COMMUNICATIONS 理财投资产品home INTERNET: WHAT TO KNOW BEFORE SIGNING UP
CNET

May 19, 2021
AMERICA’S FAVORITE SMARTPHONES ARE A TRIO OF SAMSUNG MODELS
Android ity

May 19, 2021
IT’S OFFICIAL! SAMSUNG GALAXY CUSTOMERS HAPPIER THAN APPLE IPHONE USERS
Digital Camera World

May 18, 2021
APPLE DIPS BELOW SAMSUNG IN ANNUAL SMARTPHONE CUSTOMER SATISFACTION INDEX
Apple Insider

May 18, 2021
THE BEST CABLE INTERNET PROVIDERS IN 2021
CNET

May 18, 2021
U.S. SMARTPHONE CUSTOMERS ARE MORE SATISFIED WITH SAMSUNG THAN APPLE: STUDY
Phone Arena

May 18, 2021
GALAXY SMARTPHONE USERS ARE HAPPIER THAN APPLE CUSTOMERS, STUDY SHOWS
Sam Mobile

May 18, 2021
SAMSUNG MAKES MORE SATISFYING PHONES THAN APPLE, ACCORDING TO NEW STUDY
Tom’s Guide

May 14, 2021
ATT&T VS. SPECTRUM: WHICH IS BEST FOR YOUR 理财投资产品home INTERNET CONNECTION?
CNET

May 14, 2021
OPTIMUM 理财投资产品home INTERNET: EVERYTHING YOU SHOULD KNOW BEFORE SIGNING UP
CNET

May 12, 2021
THIS IS AMERICA’S WORST RETAILER
24/7 Wall St.

May 12, 2021
TOP CFOS SAY THIS IS THEIR BIGGEST PAIN POINT
Fortune

May 6, 2021
BUSINESS TRAVELERS LESS SATISFIED WITH HOW SUPPLIERS HANDLE COMPLAINTS
Business Travel News

May 5, 2021
THE BEST HIGH-SPEED ISPs FOR GIGABIT INTERNET
CNET

May 3, 2021
HOW TO CLOSE THE TAX GAP? PROVIDE BETTER IRS SERVICE, AS WELL AS MORE AUDITS OF THE RICH
Forbes

April 28, 2021
BEST INTERNET SERVICE PROVIDERS OF 2021
U.S. News and World Report

April 27, 2021
CUSTOMER SCORES FOR DELTA, U.S. AIRLINES HIT RECORD IN PANDEMIC – STUDY
The Atlanta Journal-Constitution

April 27, 2021
[News segment]
CBS46 News

April 27, 2021
DID SMALLER CROWDS DURING THE PANDEMIC AT LEAST HELP TRAVEL COMPANIES PROVIDE BETTER SERVICE? YES AND NO
Forbes

April 27, 2021
[Radio segment]
WTOP-DC

April 17, 2021
CHICK-FIL-A WANTS YOU TO SPEND $2 NOT TO GO TO CHICK-FIL-A
ZDNet

April 15, 2021
THE 11 BEST WASHING MACHINES TO BUY IN 2021, ACCORDING TO MORE THAN 200 HOURS OF RESEARCH
Best Products

April 15, 2021
THE BEST FIBER INTERNET PROVIDERS OF 2021
CNET

April 9, 2021
THIS IS AMERICA’S WORST RETAILER
24/7 Wall St.

April 9, 2021
FRONTIER 理财投资产品home INTERNET OVERVIEW: EVERYTHING YOU NEED TO KNOW
CNET

April 7, 2021
SPECTRUM 理财投资产品home INTERNET SERVICE: WHAT YOU NEED TO KNOW
CNET

April 3, 2021
VERIZON 理财投资产品home INTERNET SERVICE: ALL YOU NEED TO KNOW
CNET

March 29, 2021
U.S. NATURAL GAS SERVICE OUTPERFORMING ELECTRICITY IN CUSTOMER SATISFACTION, SAYS SURVEY
Natural Gas Intelligence

March 24, 2021
CUSTOMERS ARE STILL GIVING THEIR UTILITY A C- FOR SATISFACTION
Power Grid International

March 19, 2021
REPORT: THE #1 SUPERMARKET FOR CUSTOMER SATISFACTION
Clark

March 15, 2021
FOOD AND BEVERAGE PREPS FOR POST-PANDEMIC FUTURE
Forbes

March 12, 2021
REPORT: THE #1 ONLINE RETAILER FOR CUSTOMER SATISFACTION
Clark

March 12, 2021
COMCAST XFINITY VS. VERIZON FIOS: 理财投资产品home INTERNET COVERAGE COMPARED
CNET

March 10, 2021
REPORT: THE #1 SPECIALTY RETAIL STORE FOR CUSTOMER SATISFACTION
Clark

March 5, 2021
THESE 2 STORES ARE AMERICA’S FAVORITE RETAILERS
24/7 Wall St.

March 4, 2021
CUSTOMER SATISFACTION FELL AT SUPERMARKETS IN 2020
Supermarket News

March 3, 2021
RETAILERS CHALLENGED WITH RESTORING CUSTOMER SATISFACTION LOST DURING THE PANDEMIC: ACSI REPORT
FoodNavigator-USA

March 2, 2021
ACSI: APPLE’S ONLINE STORE CUSTOMER SATISFACTION SCORE DIPPED 4% IN 2020
Apple World Today

March 2, 2021
TRADER JOE’S LEADS AGAIN IN CUSTOMER SATISFACTION AS OVERALL RETAIL SATISFACTION DECLINES
Chain Store Age

March 2, 2021
CUSTOMERS DOWNGRADE GROCERS AS OVERALL SATISFACTION WITH RETAILERS FALLS, REPORT FINDS
Grocery Drive

March 2, 2021
TRADER JOE’S IS NO. 1 IN CUSTOMER SATISFACTION, BUT METRICS DOWN OVERALL
Progressive Grocer

March 2, 2021
SHIPPING DELAYS, LIMITED MERCHANDISE LEAD TO LOWER SATISFACTION IN ONLINE RETAIL: ACSI
ZDNet

February 24, 2021
TEXAS ENERGY CRISIS: 3 WAYS UTILITIES CAN SAFEGUARD SATISFACTION POST-WINTER BLACKOUT
Energy Central

February 22, 2021
SURVEY SUGGESTS NONDURABLE MANUFACTURERS NEED TO WIN BACK CONSUMER SATISFACTION
Retail and Hospitality Hub

February 19, 2021
3 WAYS INTERNET RETAILERS CAN WIN BACK CUSTOMER SATISFACTION
Retail Customer Experience

February 17, 2021
COVID-19 UPDATE: ACSI DATA SHOWS DECLINE IN CUSTOMER SATISFACTION CONTINUES
Detroit Premier Business Journal

February 12, 2021
ACSI REPORT: SATISFACTION WITH FEDERAL GOVERNMENT AT LOWEST POINT SINCE 2015
DBusiness

February 9, 2021
PUBLIC SATISFACTION WITH GOVERNMENT CONTINUES DECLINE
FEDweek

January 27, 2021
ACSI REVEALS PANDEMIC-INDUCED DROP IN CUSTOMER SATISFACTION WITH FOOD MANUFACTURING
Candy Industry

January 27, 2021
ACSI DATA: NONDURABLES STRUGGLE, AS 90% OF MAJOR MANUFACTURERS FAIL TO SATISFY CUSTOMERS
Food Logistics

January 27, 2021
HOW A TRAVEL AGENT CAN HELP YOUR COVID-ERA TRAVEL PLANS
NerdWallet

January 20, 2021
HOW WILL AIRLINES RECOVER FROM THE DAMAGES OF 2020?
Better Marketing (Medium)

January 19, 2021
HOW DO CONSUMERS FEEL ABOUT THE TRAVEL INDUSTRY?
7investing

December 30, 2020
TEN MUST-DO’S TO REVERSE THE MEMBER SATISFACTION TREND
CUInsight

December 29, 2020
ACSI REPORT FINDS CUSTOMER SATISFACTION WANING AMONG BANKS AND CREDIT UNIONS AMID A PANDEMIC
BadCredit.org

December 29, 2020
AN EXPLANATION FOR CHICK-FIL-A’S SUCCESS DURING THE PANDEMIC
Mashed

December 27, 2020
A VIEW ON WHY ‘SATISFACTION’ WITH CUS IS DECLINING
CUToday.info

December 18, 2020
REPORT: THE #1 AIRLINE FOR CUSTOMER SATISFACTION
Clark

December 16, 2020
STUDY: AIRLINE PASSENGER SATISFACTION HITS RECORD HIGH DURING PANDEMIC
The Atlanta Journal-Constitution

December 16, 2020
ACSI: BUSINESS TRAVELER SATISFACTION WITH AIRLINE, HOTEL COMPLAINT-HANDLING DROPS
Business Travel News

December 16, 2020
ODDLY, SEVERAL U.S. AIRLINES HAVE IMPROVED THEIR CUSTOMER SATISFACTION SCORES DURING THE PANDEMIC
Forbes

December 16, 2020
SURPRISE! AIRLINE CUSTOMER SERVICE IMPROVED IN 2020. HERE’S WHY.
Forbes

December 16, 2020
AIRLINE SATISFACTION AT RECORD HIGH DESPITE PANDEMIC
The Hill

December 16, 2020
ACSI: HOW COVID IS AFFECTING GUEST SATISFACTION
Hotel Management

December 12, 2020
WARNING SIGNS IN THE BEST-MANAGED COMPANIES
Wall Street Journal

December 7, 2020
REPORT: THE #1 BANK FOR CUSTOMER SATISFACTION
Clark

December 2, 2020
THE FAST FOOD RESTAURANT 27% PEOPLE WOULD EAT IF THEY COULD ONLY CHOOSE ONE
Mashed

December 1, 2020
EYE ON THE CHAINS—DOMINO’S, PIZZA HUT AND PIZZA INN
PMQ Pizza Magazine

December 1, 2020
TEXAS ROADHOUSE: LOW RISK RAPID GROWTH STORY–BUY ON STRONG LONG-TERM OUTLOOK
Seeking Alpha

November 30, 2020
REPORT: #1 INVESTMENT COMPANY FOR CUSTOMER SATISFACTION
Clark

November 25, 2020
COMCAST IS ROLLING OUT DATA CAPS TO XFINITY USERS NATIONWIDE, AND CONSUMERS ARE ANGRY
USA TODAY

November 24, 2020
6 KPIS TO MEASURE THE OMNICHANNEL CUSTOMER EXPERIENCE
CMSWire

November 24, 2020
HOW 13 CASUAL CHAINS ARE TURNING SALES AROUND
Restaurant Dive

November 20, 2020
REPORT: THE #1 RETAILER FOR CUSTOMER SATISFACTION DURING THE CORONAVIRUS PANDEMIC
Clark

November 18, 2020
CUSTOMER SATISFACTION WITH FINANCIAL INSTITUTIONS AND INSURERS WANES DURING 2020
Winston-Salem Journal

November 17, 2020
CALL IT A CHICK-FIL-A INVASION: SOUTH FLORIDA IS ABOUT TO EAT A LOT MORE ‘CHIKIN’
Miami Herald

November 13, 2020
REPORT: TOP RESTAURANT CHAINS FOR CUSTOMER SATISFACTION DURING THE CORONAVIRUS PANDEMIC
Clark

November 12, 2020
DAVID VANAMBURG OF THE AMERICAN CUSTOMER SATISFACTION INDEX: 5 WAYS TO CREATE A WOW! CUSTOMER EXPERIENCE
ity Magazine

November 12, 2020
AMERICAN CUSTOMER SATISFACTION INDEX MANAGING DIRECTOR DAVID VANAMBURG ON THE STATE OF RETAIL DURING THE PANDEMIC
7investing

November 10, 2020
IN-DEPTH: SEASONED INDUSTRY VETS BUILD BB&B’S PRIVATE LABEL APPROACH
Store Brands Magazine

November 7, 2020
CUSTOMER SATISFACTION MEANS LOWER COSTS
The Tribune Democrat

November 6, 2020
TOP GROCERY STORES FOR CUSTOMER SATISFACTION DURING THE CORONAVIRUS PANDEMIC
Clark

November 5, 2020
SUPPLY CHAIN LEADERS MUST INCLUDE CUSTOMER EXPERIENCE METRICS TO MEASURE SUPPLY CHAIN SUCCESS
Supply & Demand Chain Executive

November 4, 2020
CHICK-FIL-A IS THE FAST-FOOD KING, ACCORDING TO RESTAURANT STUDY
11 Alive

November 4, 2020
VERIZON COMMUNICATIONS IS A SAFE CALL
Forbes

October 28, 2020
L BRANDS, OTHER LOCAL NAMES KEEP HIGH MARKS AMONG SHOPPERS
Columbus Business Journal

October 27, 2020
CHICK-FIL-A TOPS ACSI SATISFACTION RATINGS AMID PANDEMIC
Atlanta Business Journal

October 27, 2020
PANDEMIC REPORT: OLIVE GARDEN, TEXAS ROADHOUSE HAVE THE MOST SATISFIED GUESTS
Full Service Restaurant Magazine

October 27, 2020
AMERICA’S 3 FAVORITE ONLINE RETAILERS DURING THE PANDEMIC
Money Talks News

October 27, 2020
THESE PIZZA CHAINS ARE MAKING CUSTOMERS HAPPIER IN THE COVID-19 ERA
PMQ Pizza Magazine

October 26, 2020
HOW DO 理财投资产品home APPLIANCES RATE FOR CUSTOMER SATISFACTION FROM BRAND TO BRAND?
KOMO News

October 23, 2020
TRADER JOE’S AND WEGMANS SATISFY, OTHERS FALTER, THROUGH THE PANDEMIC
RetailWire

October 21, 2020
SUPERMARKET CUSTOMER SATISFACTION WANES AMID COVID-19 PANDEMIC
Supermarket News

October 21, 2020
H-E-B NO LONGER TOP SUPERMARKET WITH BEST CUSTOMER EXPERIENCE, STUDY SAYS
My San Antonio

October 20, 2020
COVID-19 HAMMERS CUSTOMER SATISFACTION WITH INTERNET RETAILERS
24/7 Wall St.

October 20, 2020
INTERNET RETAILERS SUCH AS APPLE SEE CUSTOMER SATISFACTION WANE DURING COVID-19 PANDEMIC
Apple World Today

October 20, 2020
FROM AMAZON TO ETSY: WHY NO RETAILER IS WINNING THE CUSTOMER SATISFACTION TROPHY RIGHT NOW
Footwear News

October 20, 2020
CONSUMER SATISFACTION WITH GROCERS DIPS DURING PANDEMIC, REPORT SAYS
Grocery Dive

October 20, 2020
WEGMANS, TRADER JOE’S MASTER PANDEMIC CUSTOMER SERVICE
Progressive Grocer

October 15, 2020
THE TOP RETAILERS WITH THE MOST REVENUE LAST YEAR
Footwear News

October 10, 2020
AS APPLE READIES IPHONE 12, IT’S STILL AMERICA’S FAVOURITE
Apple Must

October 8, 2020
CREDIT UNION VS. BANK: WHAT’S THE DIFFERENCE?
Clark

October 7, 2020
HUMANA MEDICARE ADVANTAGE PLANS REVIEW
Everyday Health

October 7, 2020
APPLE LEADS THE PACK IN SURVEY OF BRANDS CUSTOMERS LOVE THE MOST
The Motley Fool

October 7, 2020
RUBY TUESDAY FILES FOR BANKRUPTCY
Restaurant Dive

September 30, 2020
RUBY TUESDAY STOPPED PAYING RETIREE PENSIONS, BUSINESS INSIDER REPORTS
Restaurant Dive

September 28, 2020
ACSI DATA: APPLE AND SAMSUNG CEMENT STANDING AT TOP OF PC INDUSTRY
D Business

September 28, 2020
PC USERS RATE COMPUTER MANUFACTURES FOR EQUIPMENT PERFORMANCE AND OVERALL SATISFACTION
KOMO News

September 25, 2020
NEW REPORT: THIS IS AMERICA’S FAVORITE COMPUTER BRAND
Clark

September 25, 2020
SAMSUNG CLOSES IN ON APPLE IN PC AND TABLET CUSTOMER SATISFACTION INDEX IN THE US
SamMobile

September 22, 2020
APPLE SOMEHOW ONLY NARROWLY BEATS SAMSUNG IN PC AND TABLET CUSTOMER SAT STUDY
9to5Mac

September 22, 2020
APPLE RANKS NUMBER ONE IN CONSUMER SATISFACTION IN PERSONAL COMPUTING
Apple Insider

September 22, 2020
MACS, IPADS TOP THE ACSI LIST WHEN IT COMES TO SATISFACTION WITH PERSONAL COMPUTERS
Apple World Today

September 22, 2020
APPLE LEADS THE WAY IN CONSUMER SATISFACTION FOR MAC AND IPAD
Cult of Mac

September 22, 2020
APPLE REMAINS TOP DOG FOR COMPUTER CUSTOMER SATISFACTION IN 2020
iMore

September 22, 2020
APPLE DEVICES RANK #1 IN PC AND TABLET CUSTOMER SATISFACTION IN 2020
MacRumors

September 22, 2020
APPLE BEATS SAMSUNG AND STAY AT TOP OF THE PC AND TABLET CUSTOMER SATISFACTION IN 2020
Wccftech

September 22, 2020
APPLE, SAMSUNG BATTLE SPILLS OVER INTO PCS, TABLETS ON CUSTOMER SATISFACTION, SAYS ACSI
ZDNet

September 11, 2020
APPLE STILL KEEPS CUSTOMERS SATISFIED, LATEST ACSI DATA SHOWS
Apple Must

August 31, 2020
AUTO BUYERS’ CUSTOMER SATISFACTION PLUNGES IN PANDEMIC
The Detroit Bureau

August 26, 2020
GENERAL MOTORS’ CUSTOMER SATISFACTION FALLING, ACCORDING TO RECENT ACSI STUDY
GM ity

August 26, 2020
LUXURY CAR CUSTOMERS ARE LESS SATISFIED THAN LAST YEAR
Luxury Daily

August 26, 2020
FIAT CHRYSLER, LED BY RAM, LEAPFROGS FORD IN CUSTOMER SATISFACTION; GM DROPS IN SURVEY
USA TODAY

August 25, 2020
YOU ALL LIKE YOUR CARS LESS IN 2020 THAN YOU DID IN 2019, ACCORDING TO A NEW SURVEY
CNET

August 25, 2020
LEXUS TOPS IN CUSTOMER SATISFACTION, OVERALL CATEGORY DECLINES
MediaPost

August 25, 2020
SUBARU SLIPS AGAIN IN NEW CUSTOMER SATISFACTION REPORT - SEE WHERE THEY STILL RATE BEST
Torque News

August 13, 2020
THE BEST CELL PHONE PLANS
Wirecutter (The New York Times)

August 7, 2020
HERE’S HOW MUCH MONEY THE RESTAURANT INDUSTRY HAS LOST DUE TO COVID-19
Reader's Digest

August 7, 2020
HOW NEWS WEBSITES CAN REVERSE SLUMP IN READER SATISFACTION
MediaPost

August 6, 2020
SOCIAL MEDIA SEES DROP IN CUSTOMER SATISFACTION AMID PRIVACY WORRIES, STUDY SAYS
Mobile Marketer

August 4, 2020
SURVEY SHOWS FACEBOOK BARELY MORE SATISFYING THAN COMCAST
Forbes

July 14, 2020
CHICK-FIL-A, CHIPOLTE, TOPS IN SATISFACTION
Media Post

July 8, 2020
ANNUAL SATISFACTION INDEX RANKS CHAIN RESTAURANTS
WilmingtonBiz

July 6, 2020
BEST CUSTOMER SERVICE CELL PHONE COMPANIES
Clark

July 6, 2020
CHICK-FIL-A IS AMERICA’S FAVORITE FAST-FOOD CHAIN
The Daily Meal

July 6, 2020
DOMINO’S IS AMERICA’S FAVORITE PIZZA CHAIN
The Daily Meal

July 2, 2020
HOW THE RESTAURANTS ARE DOING
The Motley Fool

July 1, 2020
THIS DINE-IN RESTAURANT CHAIN WAS JUST VOTED#1 IN CUSTOMER SATISFACTION
Eat This Not That

July 1, 2020
THIS IS AMERICA’S FAVORITE CHAIN RESTAURANT, ACCORDING TO REPORT
Food and Wine

July 1, 2020
CHICK-FIL-A NAMED TOP RESTAURANT IN CUSTOMER SATISFACTION FOR 6TH YEAR IN A ROW
FOXBusiness

June 30, 2020
CHICK-FIL-A CONTINUES TO DOMINATE CUSTOMER SATISFACTION RANKINGS AS THE FAST-FOOD CHAIN TAKES OVER AMERICA
Business Insider

June 30, 2020
AMERICANS WERE DISAPPOINTED IN CHAIN RESTAURANTS EVEN BEFORE THE PANDEMIC
CNN

June 30, 2020
CHICK-FIL-A NAMED AMERICA’S FAVORITE RESTAURANT CHAIN FOR THE SIXTH STRAIGHT YEAR
Forbes

June 30, 2020
AMERICA’S FAVORITE DINING AND FAST FOOD RESTAURANTS: LONGHORN STEAKHOUSE AND CHICK-FIL-A
USA TODAY

June 22, 2020
REPORT: THE #1 INTERNET SERVICE PROVIDER IN AMERICA
Clark

June 19, 2020
DISNEY PLUS NO LONGER OFFERING FREE TRIAL FOR NEW SUBSCRIBERS
The Streamable

June 17, 2020
DISNEY PLUS VS. APPLE TV AGAINST NETFLIX = STREAMING WAR
LetsOTT

June 12, 2020
WI-FI CUSTOMERS ARE HAPPIER WHEN THEY BUY THEIR OWN MODEM AND ROUTER, STUDY FINDS
CNET

June 12, 2020
WHO IS #1 FOR CUSTOMER SATISFACTION: APPLE OR SAMSUNG?
Komo News

June 10, 2020
6 WAYS TO CAPITALIZE ON CUSTOMER LOYALTY POST-COVID-19
Franchising.com

June 9, 2020
CUSTOMER SATISFACTION WITH TELECOM SERVICES RISES FOR THE FIRST TIME IN 4 YEARS
24/7 Wall St.

June 9, 2020
APPLE TV+ LESS SATISFYING THAN DISNEY+ AND NETFLIX, SURVEY FINDS
Forbes

June 9, 2020
APPLE TV APP BEATS APPLE TV+ IN AMERICAN CUSTOMER SATISFACTION INDEX
Mac Observer

June 9, 2020
APPLE TV+ RANKED 12TH IN CUSTOMER SATISFACTION INDEX FOR VIDEO STREAMING SERVICES
MacRumors

June 9, 2020
DISNEY+ TOPS NETFLIX, APPLE TV IN CUSTOMER SATISFACTION SURVEY
The Motley Fool

June 9, 2020
COMCAST SEES ‘STAGGERING IMPROVEMENT’ IN CUSTOMER SATISFACTION, SURVEY FINDS
Philadelphia Business Journal

June 9, 2020
DISNEY PLUS HAS HIGHEST RANKING FOR CUSTOMER SATISFACTION, ACCORDING TO NEW STUDY
The Streamable

June 7, 2020
AS THE ECONOMY RECOVERS, REPUBLICANS AND DEMOCRATS WILL PLAY DIFFERENT ROLES
The Hill

June 1, 2020
REPORT: THE BEST SMARTPHONES FOR CUSTOMER SATISFACTION
Clark

June 1, 2020
THE BEST (AND WORST) CELL PHONE COMPANIES FOR CUSTOMER SATISFACTION
KOMO News

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