National, Sector, and Industry Results

The American Customer Satisfaction Index (ACSI) produces customer satisfaction results on four levels: national, sector, industry, and company/agency. The diagram shows the 47 industries and 10 sectors that comprise the Index, as well as the most recent scores available at the national, sector, and industry levels.

 

National ACSI = 73.6
(weighted average of all sectors and industries)

             
Banks 78
Credit Unions 77
Financial Advisors 77
Internet Investment Services 78
Health Insurance 72
Life Insurance 78
Property & Casualty Insurance 78

Finance and Insurance
76.0

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Telecommunications
and
Information
72.2

65 Internet Service Providers
71 Landline Phone Service
65 Subscription Television 
67 Video on Demand
74 Video Streaming
74 Wireless Phone Service
76 Computer Software
74 Internet News & Opinion
76 Internet Search Engines & Information
70 Internet Social Media
         
Apparel 79
Athletic Shoes 77
Breweries 81
Food Manufacturing 79
Personal Care & Cleaning Products 79
Soft Drinks 80

Manufacturing/
Nondurable Goods
79.2

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Retail Trade
75.5

75 Department & Discount Stores
71 Gasoline Stations
75 Health & Personal Care Stores
78 Internet Retail
77 Specialty Retail Stores
76 Supermarkets
         
Federal Government 65.1
Local Government 62.7

Public Administration/
Government
63.8

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Health Care
and
Social Assistance
71.7

74 Ambulatory Care
69 Hospitals
         
Automobiles & Light Vehicles 78
Cell Phones 79
Household Appliances 79
Personal Computers 78
Televisions & Video Players 80

Manufacturing/
Durable Goods
78.3

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Accommodation
and
Food Services
77.6

73 Hotels
74 Internet Travel Services
80 Full-Service Restaurants
78 Limited-Service Restaurants
         
Cooperative Energy Utilities 73
Investor-Owned Energy Utilities 72
Municipal Energy Utilities 71

Energy Utilities
72.0

 
 
 
 
 
 
 
 
 
 
 
 
 
 
 

Transportation
74.9

76 Airlines
76 Car Rentals
76 Consumer Shipping
71 U.S. Postal Service
 

Updated June 2021

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