Computer Software

The ACSI has over a decade of experience analyzing customer satisfaction with computer software makers in the U.S. consumer market. Each year, the ACSI interviews hundreds of customers about recent experiences with their computer software. The customer survey data serve as inputs to ACSI’s proprietary model, which embeds customer satisfaction within a series of cause-and-effect relationships.

Computer Software Benchmarks »

ACSI Household Appliance and Electronics Report 2019-2020 »

The ACSI Client Advantage

Computer software industry clients can take advantage of ACSI’s competitive and cross-industry benchmarking capabilities through two products: ACSI BenchmarkSM and ACSI DiagnosticSM.

ACSI clients gain access to confidential computer software industry data spanning more than a decade, with over 30 data points per year for the largest software makers in the industry. Key metrics include customer expectations, customer perceptions about the value and quality of their actual experiences, customer complaints, and customer retention.

ACSI’s proprietary modeling helps clients gauge their own company’s performance in relation to industry competitors and best-in-class companies in other industries.

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