Gas Stations

The ACSI has over 25 years of experience analyzing customer satisfaction with the gasoline service station industry. Each year, the ACSI interviews hundreds of customers about their recent experiences buying gasoline and using other services at gas stations.

The customer survey data serve as inputs to ACSI’s proprietary model, which embeds customer satisfaction within a series of cause-and-effect relationships. Key metrics include customer expectations, customer perceptions about the value and quality of their actual experiences, customer complaints, and customer retention.

For gas stations, results are available at the industry level only.

Gasoline Station Benchmarks »

ACSI Retail and Consumer Shipping Report 2020-2021 »

X

You are now leaving the ACSI website

You are now leaving the ACSI website and entering the Exponential ETFs Advisor website. By providing this link, we are not making any representation, warranty or endorsement about the website and we are not providing you with investment advice or offering securities for sale to you. Click here to continue to the Exponential ETFs website.

X

You are now leaving the ACSI website

You are now leaving the ACSI website and entering the American Customer Satisfaction Core Alpha ETF website. By providing this link, we are not making any representation, warranty or endorsement about the website and we are not providing you with investment advice or offering securities for sale to you. Click here to continue to the American Customer Satisfaction Core Alpha ETF website.