Department and Discount Stores

The ACSI has over 25 years of experience analyzing customer satisfaction with department and discount stores serving the U.S. consumer market. Each year, the ACSI interviews hundreds of customers about their recent experiences shopping at department and discount stores. The customer survey data serve as inputs to ACSI’s proprietary model, which embeds customer satisfaction within a series of cause-and-effect relationships.

Department and Discount Store Benchmarks »

ACSI Retail and Consumer Shipping Report 2020-2021 »

Department and Discount Store Customer Experience Benchmarks

For traditional retailers, the ACSI captures customer opinions about critical elements of the shopping experience, including:

    • Store layout and cleanliness
    • Checkout speed
    • Staff courtesy and helpfulness
    • Store locations
    • Store hours
    • Sale and promotion frequency
    • Merchandise variety and selection
    • Ability to provide brand names
    • Merchandise availability
    • Quality of mobile app
    • Reliability of mobile app
    • Call center
    • Website

The ACSI Client Advantage

Department and discount store industry clients can take advantage of ACSI's competitive and cross-industry benchmarking capabilities through two products: ACSI BenchmarkSM and ACSI DiagnosticSM.

ACSI clients gain access to department and discount store industry data spanning more than 25 years, with over 30 data points per year for the largest store chains in the industry. Key metrics include customer expectations, customer perceptions about the value and quality of their actual experiences, customer complaints, and customer retention.

ACSI’s proprietary modeling helps clients gauge their own company’s performance in relation to industry peers and best-in-class companies in other industries. Department and discount store clients also access ACSI’s full array of customer experience benchmarks for their own industry as well as obtain actionable data for improving the customer experience.

X

You are now leaving the ACSI website

You are now leaving the ACSI website and entering the Exponential ETFs Advisor website. By providing this link, we are not making any representation, warranty or endorsement about the website and we are not providing you with investment advice or offering securities for sale to you. Click here to continue to the Exponential ETFs website.

X

You are now leaving the ACSI website

You are now leaving the ACSI website and entering the American Customer Satisfaction Core Alpha ETF website. By providing this link, we are not making any representation, warranty or endorsement about the website and we are not providing you with investment advice or offering securities for sale to you. Click here to continue to the American Customer Satisfaction Core Alpha ETF website.