Household Appliances and Electronics

The ACSI has over two decades of experience analyzing customer satisfaction with household appliance and electronics manufacturers serving the U.S. consumer market. Each year, the ACSI interviews hundreds of customers about recent experiences with major household appliances such as washers, dryers, refrigerators, ranges, and dishwashers as well as televisions and media players.

The customer survey data serve as inputs to ACSI’s proprietary model, which embeds customer satisfaction within a series of cause-and-effect relationships. Key metrics include customer expectations, customer perceptions about the value and quality of their actual experiences, customer complaints, and customer retention. For the household appliance industry, the ACSI also measures mobile app quality, mobile app reliability, and website satisfaction.

Household Appliance Benchmarks »
Television and Media Player Benchmarks »

ACSI Household Appliance and Electronics Report 2019-2020 »

The ACSI Client Advantage

Appliance industry clients can take advantage of ACSI’s competitive and cross-industry benchmarking capabilities through two products: ACSI BenchmarkSM and ACSI DiagnosticSM.

ACSI clients gain access to confidential household appliance industry data spanning more than two decades, with over 30 data points per year for the largest manufacturers in the industry. ACSI’s proprietary modeling helps appliance clients gauge their own company’s performance in relation to industry competitors and best-in-class companies in other industries.

For televisions and media players, results are available at the industry level only.

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