Health Care

health-care-graphic

The ACSI has over two decades of experience analyzing customer satisfaction with health care providers in two categories: hospitals and ambulatory care. Each year, the ACSI interviews hundreds of patients about recent experiences at hospitals, ranging from inpatient stays to outpatient and emergency room visits. For the ambulatory care category, the ACSI analyzes patient opinions about recent visits to a wide range of health professionals, including doctors, dentists, optometrists, and mental health specialists. The customer survey data serve as inputs to ACSI’s proprietary model, which embeds customer satisfaction within a series of cause-and-effect relationships.

Hospital Benchmarks »
Ambulatory Care Benchmarks »

ACSI Finance, Insurance, and Health Care Report 2019-2020 »

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