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The American Customer Satisfaction Index (ACSI®) is the global leader in the science of customer satisfaction measurement. Founded in 1994 at the University of Michigan’s Stephen M. Ross School of Business, the ACSI is supported by decades of rigorous peer-reviewed academic research. The ACSI model and methodology have been adopted to measure customer satisfaction, its drivers, and its outcomes by thousands of companies across dozens of economic industries and countries over the last 25 years.

Global CSISM is the ACSI’s international partnership program that allows research groups, quality associations, universities, and other parties outside the United States to use the ACSI methodology to measure customer satisfaction for their full national economies and to develop national indexes of customer satisfaction.

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