Global Partnerships

Partnering organizations worldwide recognize the American Customer Satisfaction Index as the “de facto standardized measure of customer satisfaction in the United States economy.” By adopting ACSI’s proprietary methodology through Global CSISM, international partners not only achieve a more holistic picture of the health of their own economy, they more readily understand their nation’s global competitiveness in comparison to the world’s leading economies.

Numerous research groups, quality associations, and universities outside U.S. borders have evaluated and explored the implementation of ACSI-based models. As this trend continues to strengthen, the creation of an international system of customer satisfaction measurement founded on a common methodology will be within reach, enabling comprehensive, cross-national satisfaction benchmarking vital to an increasingly global economy.

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