Customer Satisfaction Benchmarks

The American Customer Satisfaction Index is the only national cross-industry measure of customer satisfaction in the United States. For over two decades, the ACSI has analyzed customer satisfaction for household products and services available to U.S. consumers.

The ACSI benchmarks customer satisfaction for 10 economic sectors, 47 industries, more than 400 companies, and a variety of services from federal and local government agencies. Smaller companies are grouped together in an “all others” category for each industry.

The national ACSI score, representing aggregate customer satisfaction across a broad swath of the U.S. economy, is updated quarterly and serves as a key macroeconomic indicator of the health of the nation’s economy.

The ACSI reports all customer satisfaction scores on a scale of 0 to 100.

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