ACSI Analytics Solution for Microsoft Dynamics 365 Customer Voice

The American Customer Satisfaction Index (ACSI), in partnership with Microsoft, has developed state-of-the-art customer experience (CX) management solutions that can help launch your company’s business into a new phase of customer-centric growth.

Developed for Microsoft Dynamics 365 Customer Voice, new do-it-yourself CX tools called ACSI Analytics allow companies to use the Microsoft platform to capture the customer experience at any level of an organization. Companies can benchmark their performance—and identify competitive advantages and disadvantages—on a full array of customer experience metrics against more than 400 of the most competitive companies in the United States.

With the combined power of Dynamics 365 Customer Voice and ACSI Analytics, users can leverage ACSI’s world-renowned scientific methodology, including our patented cause-and-effect prediction simulator.
 

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Real-time outputs from ACSI’s continuously updated simulator provide clear intelligence on the kind of improvements that will have the greatest impact on customer satisfaction, and through it, customer loyalty and retention. High customer satisfaction pays off, but its measurement must be calibrated toward maximizing the impact on financial returns. Such calibration is one of many unique features of ACSI Analytics CX tools.
 

 
The ACSI Analytics solution uses smart, insightful survey questions to glean information from the most important judge of every company’s products and services: the customer. By choosing “ACSI Analytics” via the easy-to-use platform of Dynamics 365 Customer Voice, users can begin the journey toward gaining an unrivaled understanding of their company’s customer relationships.

Each year, U.S. companies invest billions on CX tools and artificial intelligence that fail to separate signal from noise in data or identify the critical drivers of customer satisfaction. With the ACSI Analytics Solution for Microsoft Dynamics 365 Customer Voice, the promise of better customer relationships and improved financial performance can become a reality for every company.

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